TRAI allows AI Agents in telecom customer support; mandates 24 7 availability
MediaNama ·
Summary: TRAI now allows telecom operators in India to use AI agents for 24x7 customer complaint support, while mandating at least 16 hours of human assistance daily and appropriate human oversight. The post TRAI allows AI Agents in telecom customer support; mandates 24 7 availability app
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MediaNama, on 3 Nov 2026. The full article is at the source link on this page.