Chatbase vs Tidio
A side-by-side look at Chatbase vs Tidio: pricing, free plans and features, taken from each official website. Prices change often, so check the linked sources.
| Feature | Chatbase | Tidio |
|---|---|---|
| Type | Tool · Customer Support | Tool · Customer Support |
| Made by | unknown | unknown |
| What it does | Custom chatbot on your data | Lyra AI chatbot for SMBs |
| Pricing model | Freemium | Freemium |
| Free tier | unknown | unknown |
| Current prices | unknown | unknown |
| Modalities | unknown | unknown |
| Key features | unknown | unknown |
| Context window | unknown | unknown |
| API | unknown | unknown |
| License | Proprietary service | Proprietary service |
| Web app | unknown | unknown |
| Mobile apps | unknown | unknown |
| Desktop app | unknown | unknown |
| Links | Website ↗Deekoya listing | Website ↗Deekoya listing |
Chatbase vs Tidio: pricing and features
Chatbase
Chatbase is an AI customer experience platform that lets businesses build custom chatbots on their own data. The service offers agents for support, sales and product guidance and claims to reduce ticket volume for over 10,000 businesses.
Pricing
The official site lists a Freemium tier and three paid plans: Hobby at $32 /month (billed yearly), Basic at $120 /month (billed yearly), and Business Popular at $400 /month (billed yearly). Add-ons are priced at $40 per 1,000 message credits, $1,188 /year for extra agents, $300 /year per AI agent, and $300 /year per 10 MB of extra storage. This information was taken from the official site.
Key features
- AI agents for customer support, sales, and product guidance
- 24/7 operation across all channels
- Enterprise-grade security (GDPR, SOC 2 Type II, HIPAA)
- Data encryption and secure integrations
- Build once and deploy to multiple channels
- Customizable workflows (e.g., order lookup, return processing)
Source: official homepage, official pricing page · checked 2026-10-27
Tidio
Tidio offers an AI-powered customer support platform featuring the Lyro AI Agent for small- and medium-size businesses. The service combines live chat, help-desk ticketing and automation to turn conversations into sales, leads and bookings.
Pricing
The official site lists a free tier (Free $0 / mo) and paid plans starting at $24.17 /mo for the Starter, $49.17 /mo for the Growth Popular tier, and $300 /mo for the Plus tier. It also mentions “Paid plans from $29/mo” and that upgrades are without surprise fees. All prices are quoted exactly as written on the Tidio website.
Key features
- Lyro AI Agent
- Live Chat widget
- Help-Desk ticketing workflows
- Visual automation builder (Flows)
- Multichannel inbox with automatic chat assignment
- Multilingual support
Source: official homepage, official pricing page · checked 2026-10-27
FAQ
Which is free, Chatbase vs Tidio?
Chatbase: has a free plan or trial per its official site; Tidio: has a free plan or trial per its official site.
What is the difference between Chatbase vs Tidio?
Chatbase: Chatbase is an AI customer experience platform that lets businesses build custom chatbots on their own data. Tidio: Tidio offers an AI-powered customer support platform featuring the Lyro AI Agent for small- and medium-size businesses.