AI cost management: How we track and optimize AI spend at Zapier
Zapier ·
Summary: Does $5,000 in AI spend equal $5,000 in value? If it does, that's a bad investment. A 1x return wouldn't get approved anywhere else in our budget, and AI doesn't get an exception. As the Chief Operating Officer at Zapier, the question I really care about is whether that investment returned more than it cost. But you can't calculate that without seeing the spend, so that's the part we fixed first.
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